CUSTOMER SERVICE REPRESENTATIVE WITH GERMAN IN PLOVDIV

Описание

CallPoint New Europe is a leading multilingual contact center and business process outsourcing provider in Eastern Europe. The Company has got 1,000 positions across three state-of-the-art delivery centers: Sofia and Plovdiv (Bulgaria) and Bucharest (Romania) – all located in the city centers. We work for some of the Global Fortune 500 companies and enterprises recognized for their leadership in industries such as Travel & Leisure, High-Tech and Media, Retail & E-commerce and Financial Services.
Join us and Communicate with the World!

You can be part of an organization that will offer you exciting opportunities, where you can apply your experience, knowledge, and creativity. Here you will be part of the competitive, friendly environment that has made our company successful. We need for our office in Plovdiv you as our:

CUSTOMER SERVICE REPRESENTATIVE WITH GERMAN and ENGLISH

Your role:
The customer support team is responsible for answering various questions and requests addressed with us by our customers. Questions are received and answered by phone in German and English
• You have great customer service skills and are focused on customer needs;
• You have active and creative contribution to the whole support process, thus providing the best services and products for our clients;
• You love practicing your language skills;
• You can keep your cool in stressful situations and your ultimate goal is to provide solutions to the customer as efficiently as possible;

If you are:
Requirements as mentioned below represent the minimum
• Fluent or native in German;
• Fluent in English;
• Experience in German speaking country is considered as an advantage;;
• A passion for internet and affinity with cars;
• Self motivated, pragmatic, friendly and communicative;
• Experienced in similar position, with a strong focus on customer service;
• Customer relationship skills to manage telephone-based interactions, including escalations;

In return you get:
• Supportive work-life balance policies;
• Attractive remuneration - 350 EUR starting salary;
• Flexible work hours (4, 6 or 8);
• A fantastic location;
• Constant extensive trainings;
• Excellent multinational business environment;
• A great support role in a young, dynamic, informal and fast-paced environment at a leader in rent-a-car with worldwide presence;
• Unique opportunity to combine work and study (if you are still a student);
• Work satisfaction;

Interested? Then send us your CV at jobs.bg@callpoint-group.com.

Thank you!

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